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Install bask

Add bask to your home screen. It opens full screen, keeps you logged in, and can send you a message when someone replies.

  1. Tap the Share button at the bottom of Safari.
  2. Scroll down and choose Add to Home Screen.
  3. Tap Add. bask joins your other apps.

Complaints, Reporting & Moderation

Bask takes reports seriously. This page explains how to report a problem and how we handle it. It covers all user content on the site: listings, private messages, store reviews, public questions, and feedback.

How to report something

Every listing has a Report button, and so do stores, reviews, questions and chats. Use it to report an advert, message, review or user that you believe is illegal, misleading, abusive, a scam, or a welfare concern. A report reaches our moderators straight away.

If you don't have an account, or the problem isn't about a listing, email support@baskmarket.co.uk with a link to the content and a short description. We log every emailed complaint in the same queue, and the clock below starts when your email reaches us.

What we do about it

  • We review every report we receive.
  • We remove content that is illegal or breaks our rules, and we act on the accounts responsible, from a warning to a permanent ban for serious or repeated breaches.
  • An illegal, misleading or inappropriate advert is taken down within 12 working hours of the report reaching us. Working hours are 9am to 5pm, Monday to Friday, excluding bank holidays.
  • We run a three-strikes rule. An account that posts an illegal advert three times is closed permanently. A single serious breach can close an account immediately: an animal we do not allow, a sale to someone under 18, or a scam.
  • A listing that breaks a formatting rule rather than the law is taken down and sent back to the seller to fix, with an email and no strike. Only a listing that comes back unchanged counts.

Who is responsible

A named person at Bask is accountable for our online-safety duties and for handling reports. You can reach them at reports@baskmarket.co.uk.

Appeals

If we remove your content or restrict your account and you think we have got it wrong, email support@baskmarket.co.uk and say which decision you are appealing. We reply within 5 working days.

Bask Market Ltd · registered in England and Wales, company number 17430169 · registered office: 124 City Road, London, United Kingdom, EC1V 2NX.

Last updated: 23 September 2026.

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